FAQ

FAQ

Here you can find answers to the most frequently asked questions about purchases, rules, returns and more. Got a question that isn't answered here? Please email us or give us a call at +45 3535 6264. Our opening hours are Monday to Friday 10-17.

Since all of the garments are second hand, chances are they are limited and sometimes one-offs. If the item you want is out of stock in your size, you can sign up to be notified when your size is available again. Just register to be notified by emailing us.

If you're not happy with your purchase or think your goods arrived damaged, you can send any unworn* item back to us within 14 days of the delivery date. It can take up to 14 days for your return to be fully processed. Your original payment method will be refunded. It may take 2-3 days to clear depending on your bank.

NOTE: *Cancellations and returns will only be accepted if the tag and seal on the product remains unbroken, and remains attached and in our sole discretion, has not been worn (our tag is designed to let you try on, examine and see the products you have ordered on you, as you would in a shop). Items worn/ tried on purely to see if they fit are not considered worn. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. This does not affect your statutory rights.

Yes, to sign up and order from us you'll need to be or have the following:

  • - at least 18 yeas of age*
  • - a DK billing and delivery address
  • - a debit/credit card account linked to a DK bank account
  • a customer account.

 

Our terms and conditions that you accept at time of sign up and/or order give us this consent.

*Products may be purchased for use by individuals under 18 years of age, but we sell only to adults, who may purchase the products with a payment card or other approved payment method.

No, not at the moment. We have started testing our initiative in Denmark and will announce when we’re ready to launch internationally.

If you’d love to see this happen in your area, email Customer Service to let us know.

We accept VISA, Mastercard, VISA/Dankort -all cards support 3D Secure payment.

As per our Terms and Conditions, we have the permission to charge your payment card for the following:

  • Purchase price and any other specified costs listed on the site in connection to your purchase
  • Any invoices due to repairs or claims

Your card will not be charged until your order has left our warehouse.

If you use your right of withdrawal, from your purchase within fourteen (14) days after delivery, the amount will be refunded back to your card account as long as it is unworn and the tag is still attached.

No. Our customer care specialists are unable to accept any orders over mail or over the phone