Terms and Conditions

Terms and Conditions


We, WOOD WOOD, CVR no. 33499353, Nørrebrogade 106, Baghuset, 2200 Copenhagen N, Denmark, would like to familiarise you with our standard terms and conditions (hereinafter referred to as the ” Terms ”), which govern our Services (as defined below) through the https://artefact.woodwood.com/ website (hereafter referred to as the ” Platform ”).

By accessing and using the Services provided on the Platform, you acknowledge that you have read, understood and agreed to be bound by these Terms.

Any references to ”you” or ”your” means you in your capacity as a user of the Platform, and any references to ”we”, ”us” or ”our” means WOOD WOOD.


2.1 We offer users on the Platform an opportunity to purchase ready-to-wear, new or pre-owned and/or pre-used fashion goods (goods are referred to as “ Items ”) directly from us through the Platform.

2.2 Access to and use of the Platform

2.2.1 In order to use the Services on the Platform you must be registered as a user and create an account on the Platform (an “ Account ”). Once we have processed and accepted your request, you will receive an email with your login information for the Platform.

2.2.2 Sharing account- or login information, or otherwise giving third parties access to your Account, is prohibited.

2.3 Services on the Platform

2.3.1 The provided services on the Platform includes the following (“ Services ”) (not all Services might be available to you at all times):
- Purchase of Items (the Purchase Option as defined in clause 4)

2.3.2 A binding contract (the “ Contract ”) is formed when you receive a confirmation of your order or your request in relation to the Purchase Option in accordance with clauses 4- 6 .

2.3.3 The Services on the Platform are delivered in Denmark only, unless otherwise stated.

2.4 Passing of title

2.4.1 Items acquired under the Purchase Option (clause 4) remain our property, until full payment of the Purchase Price (as defined below) has been made by you.

2.5 Right of withdrawal

2.5.1 You have the right to withdraw from your purchase within fourteen (14) days after delivery of the Item(s) to you.

2.5.2 In the event of want to exercise your withdrawal right it is a condition that the two (2) following requirements are fulfilled:
(i) you have not worn the Item and thus not removed or broken the attached seal; and
(ii) you have completed and placed the return note in the package together with the Item.

2.5.3 In case you have exercised your right of withdrawal in accordance with this clause 2.5 , you will receive a full refund of the charged Purchase Price on the payment card you used for the purchase. 



3.1 All prices on the Platform are stated in Danish Kroner (DKK), unless otherwise stated.

3.2 Purchase Price

3.2.1 The purchase price for an Item (“ Purchase Price ”), if relevant, will be found on the Platform and stated in the payment process.

3.2.2 The Purchase Price will also appear on your Account.

3.2.3 When you place your order for a Purchase on the Platform, you hereby authorize us to charge the Purchase Price and other related charges and/or fees on your payment card. The Purchase Price will be withdrawn from your chosen payment card upon shipment.

3.2.4 In case we are not able to charge the Purchase Price from your chosen payment card, we are not able to ship your order. Thus, this will be considered a cancellation of your order.

3.3 Means of Payment

3.3.1 You can use Mastercard, Visa, Visa Electron and Dankort as means of payment on the Platform.

3.3.2 We reserve the right to check the validity of the credit or debit card, how much credit there is in relation to the payment amount, and whether your address information is correct. Any orders may be rejected depending on the outcome of this check.



4.1 You may choose to purchase Items on the Platform (hereafter referred to as “ Purchase ” or “ Purchase Option ”), where applicable.

4.2 All Items will not be available for Purchase, therefore, we do not guarantee that you are able to exercise the Purchase Option. If an Item is available for Purchase, this will appear on the Platform.

4.3 When purchasing an Item that is pre-owned and/or pre-used you understand and accept that the condition and state of the Item might not be as it was a new Item. The pre-owned and/or pre-used Items for sale on the Platform are subject to normal wear and tear. 



5.1 The Platform is developed, maintained and powered by Continued IVS, CVR no. 38 95 88 95, Slotsgade 2, 3. th., 2200 Copenhagen N, Denmark, in accordance with the data processing agreement between Continued IVS and us. Continued IVS takes full responsibility for all payments made via the Platform. This responsibility includes refunds, chargebacks, cancellations and dispute resolution regarding payments.

5.2 Colours, Sizes and Warranty on Items

7.2.1 We use our best endeavor to display the properties of all Items as accurately as possible, however, the colour of an Item shown on the Platform depends on your computer system and we make no guarantee that your computer will display the colours accurately. We use our best effort to state the sizes of all Items as precisely as possible, in order to give you an impression of the Item’s model and fit, however, we provide no guarantee of the correctness of the information provided by us.

5.2.2 If there are errors in the Item you have purchased via the Platform, and if you want to complain about obvious material or manufacturing defects in the Item we have delivered, including damage caused during transportation, please notify us by returning the Item to us immediately, using the pre-printed return slip supplied.

5.3 Restrictions on right of use

5.3.1 Information, data, and illustrations constituting all or part of the Platform may not be shared with third parties or otherwise used to operate a directly or indirectly competing business, including reselling Items, which were purchased on the Platform, outside the Platform.

5.3.2 We reserve the right, without notice, to block your access to the Platform in whole or in part, if we have reasonable ground to believe that you are violating these Terms.



6.1 The use of the Platform is at your own risk and we do not give any direct or indirect guarantee that the information is correct, nor do we accept any responsibility for errors and omissions of any kind.

6.2 We are not liable for indirect losses or consequential damages arising from the use of the Platform, including operating loss, loss of profit, loss and/or restoration of data, loss of goodwill and other forms of consequential loss. We are not liable for any losses incurred as a result of the fact that you have not had the opportunity to use the Platform, for whatever reason, and regardless of whether we have been advised of the possibility that such a loss could occur. We are not liable for any purchases are as a result of late or non-delivery of a purchased Item.

6.3 We disclaim any responsibility for any loss or damage that may be attributable to your connection to the Platform, including the lack of Internet access, system crashes or other issues related to your IT equipment, software, and browser, etc.



7.1 All of the intellectual property rights relating to the Platform, including copyrights, belong to Continued IVS, CVR no. 38 95 88 95, Slotsgade 2, 3. th., 2200 Copenhagen N, Denmark, and may not be copied or used in any other context without Continued IVS’ permission. The content on the Platform, such as pictures of clothes, etc., belong to us.

7.2 You may freely link to the Platform. This means that if you want to refer to the front page of the Platform, or a specific sub-page, e.g. because you would like to share this with others, this must be done in such a way that it is clear that the reference is made to the Platform.
However, it is not allowed to link to the Platform in such a way that the Platform appears as part of another website or platform.



8.1 Except for payment of financial claims, we are not liable to you for matters beyond our control and which we should not have taken into account or avoided or overcome (“ Force Majeure ”). Issues with our suppliers are considered Force Majeure if there is a corresponding obstacle for the supplier, and the supplier should not have avoided or overcome this, possibly using an alternative supplier.


9.1 All collection, storage and other processing of personal data are following our privacy policy, which can be found here: https://artefact.woodwood.com/dk/en/privacy-policy/.



10.1 Governing Law and Jurisdiction

10.1.1 The Terms and all Contracts entered are subject to Danish law. Disputes that may arise in connection with the Terms or any Contract are subject to the Danish courts. The court of the first instance shall be the City Court of Copenhagen.

10.2 Support

10.2.1 Visit our support team for more information about the Platform, its features, and these Terms, or if you need help with your Account. You can call us at +45 3535 6264, Ext. 5 or email us at artefact@woodwood.com.

10.3 Validity

12.3.1 If any provision in the Terms is found to be invalid, unlawful or unenforceable, the validity, legality, and enforcement of the other provisions in Terms shall remain in full force and effect.



11.1 We reserve the right to update the Terms and the Platform. You should therefore regularly access the Platform to familiarise yourself with our Terms as applicable at any time, as you are subject to our Terms when you use the Platform.


These Terms were last updated on 30/3/2020.